I am on my second kit. Communication with seller is excellent. Debbie is awesome. Happy with the delivery. All this aggravation for $17,000. If you're going to sell damaged kitchen tables for nearly $2,300, you'd better treat every single person that walks through your doors like gold. 2023 Chairish, Inc. All rights reserved. What happened to RH? My vanity is already chipping (it's maybe 3 months old). How could furniture be delivered when no one was home? Why advertise "in stock" items that are, in fact, broken? It's not for the small walleted either. Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s So I was thinking maybe I can find something once I engage the store sales. $2,519.10, $2,799.00 Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade. 7 grand is not a good price for a sectional. I've had my eye on their upholstered ottoman as a desk chair. There is no quality control. But were trying to do more. And honestly if you don't want to even engage in the most basic human contact at least grow a pair and stop looking at the ground. Original Price: $3,195 SOLD! The sales associates were very helpful and assigned us a designer to help us choose what would be best for our house. But, when you actually placed the order, the delivery date was a mystery. I agree with one of the reviewers when they stated that ordering furniture and other items that RH carries is a hit and miss. Fortunately, I restore and paint furniture as a hobby. Also, the white-glove delivery service that was standard was awful. . I've purchased their towels many times over the years - I knew exactly what I wanted. And like the other reviews, watch your credit card for the charges by the RH store. So we took the specs (802 GSM) off their website, punched it into Amazon, and bought them there. We enter the store looking for two items, a chair for my husband (who is very picky about 'his' chair) and a sofa. You have to order them. The slats on the table surface are seamless and the base is substantial and beautiful. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. They said they would file a claim. Extremely rude and arrogant sales staff. Ridiculous after only 5 years. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. They said they would come between 5 and 6 pm. Its handcrafted frame features an aged wood finish, while the wrapped back and side panels are upholstered in stain-resistant fabric. You get 20% off of your purchase." Trust. Additional fees may apply outside of the standard service zone. Sign up for the latest updates, products and offers. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. Selling for $450. They seems to sell mostly furniture and chandeliers. Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. Daily Find | Meadow Blu Chris Loves Julia Loloi Humphrey Rug. Long story short, The Customer Service team (lead by Kristie) understood my concerns and went above and beyond my expectations. Bad idea. The sofa had a flaw in the fabric so RH said they would replace it after I sent photos to them . Shop online at Bed Bath & Beyond to find just the restoration hardware chair covers you are looking for! I was so excited to receive the five large boxes and opened one to check out the new light. I received an email back from her that RH's design services are "one shot" so she was going to go outside of the rules to provide one more option. As far as prices go, I think people need to have realistic expectation. The guy who greeted us at the door said none of the chandeliers give off good light. I turned off the freeze and reapplied before the 30 day wait they requested. Original Price $16.00 I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. I now apply, by hand, leather conditioner every 6 months because the chalkiness continues to return. Restoration Hardware Replica 3D Glass Framed Wall Art Folded Paper Flower Ballet Dress 11x14 - White Halter ad vertisement by NadiasPaperStudio. Then they called to say they couldn't come at all. Well, weeks after the order went in, the sales person called and said there was no five-foot sofa in this style and we could have a six-foot sofa on that end. Restoration Hardware Aviator Leather Chair Retired $2500. For $100 a year, shoppers can join the RH Members Program, giving them access to discounts and concierge/design services.When it comes to customer experience and sentiment, Restoration Hardware shoppers tend to be happy with the design consultation services and the artfully styled furnishings. They identified a table in Northern California that they would send down to LA that and would delivery first thing Saturday morning, 8-10 window. 90 x 43 x 40 in. related delivery or restocking fees. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. There are additional "manufacturing" imperfections. We'll be back in for our chairs :). I had been to other locations prior to coming here. All they'd have to do is put a single sentence on the enclosed return slip AND a sentence on the website clearly stating the policy. We've recently updated the Chairish, Inc. 2/8 have failed. Seriously what the heck is wrong with this concept?! We love restoration hardware furniture and have purchased quite a bit for several homes. That's what I call top notch customer service. It should be way more than 30%. If your business model is to just open store in a nice area and waiting for people to just "happen" to spend some money here then What's the difference between this store and a street beggar? You pretty much get what they give you. Tweet. The next day, within the two hr. The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. Side note: keep in mind that they do not deliver anything you purchase so you just find your own way of transporting the merchandise yourself! Easy decision -- we took our $1000 and spent it William Sonoma who is nicer to our planet. Yesterday was our first time in and I can tell you, my husband and I will be customers for life. A real rip-off. And, as you're browsing our collection, be assured that you're only looking at hand-vetted, designer-grade items. How much is it? Overall my experience was stellar. Sign up for their outlet emails. How can product be overnighted twice and still not get delivered in 9 days? Do you like refinishing furniture by yourself We ordered their Piedmont Pedestal Soaking tub What the ? You had to buy them separately. Our finely tuned search tools help you sort by color, style, cost, and more. Thank you! I wound up special ordering a coffee table and the whole process was super easy. Their dining tables start at $795 for a marble-topped brasserie table that's 18-inches in diameter and go up to $18,000+ for 6-foot long tables with enough seating for 8 to 10 adults. They do not have any stock of most items. Finally, an impertinent clerk (and I won't refer to her as a "sales" associate) rudely said, "we don't have that size" and started to walk off, with me following her to obtain answers to my questions. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved. Pick up from our warehouse in Culver City. The furniture is nice, but the shopping experience was horrible. Bye. So, on Saturday, March 30th, we arrive in California and there are two giant boxes on my front step. Restoration Hardware St. James Sleigh Daybed. This review isn't so much about this store, as it is about Restoration Hardware's policies and product quality. $59.78 shipping. I am waiting for a response when I told them that the $400 was not going to cut it. Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). There are promotions such as 40% or 50% off the entire store. Everything they make is so big and cozy, you need at least a 5,000 square foot home if you plan on getting anything from here. CW. New and used Restoration Hardware Furniture for sale in Lebanon, Tennessee on Facebook Marketplace. If you have an idea of what you're looking for and measurements you might luck out! I was left there helpless, trying to sort out all my orders' delivery while being blind. The dishonest person out there who did this, shame on you, you are a very selfish person! I've always been a deal seeker and finding the look for less is one of my favorite things to do. That's all it matters. I'm sure if you check it out frequently you can find some nice stuff. Imagine the stupidest men and women on earth being put in charge of a furniture store. How embarassing. The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. Anybody would interpret that as this as a paid return slip! Some shoppers mentioned issues with delivery while others brought up issues with perceived quality and that they had to refinish their furniture. $115.93, $144.91 I like deals, I love decor, and I love cool stuff. I was so upset with his lack of caring and ridiculous excuse for not wanting to help us, we walked out. Approx. RESTORATION HARDWARE DEVIN TUFTED TWIN DAYBED WITH TRUNDLE ORIGINAL PRICE: 4089 BRAND: Restoration Hardware PRODUCT LABEL: 364736 DIMENSIONS: 83 W x 43 D x 37 H inches-Twin: W-38" D-75"-Inner Measurements: W-77" H-3" D-38" . I had an issue with a drawer not sliding right so they quickly sent a replacement. They charged my card , 1/7/2014 and they have no idea when the item will arrive. Many of their items are also automatically marked down 20% simply because they are returned. They should feel ashamed of their product. We also created 2.6 million jobs in the U.S.enough to employ the entire city of Houston, TX! 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Phone politely confirmed that it would cost $ 199 to ship the three stools i purchased! Cost, and i love cool stuff experience was horrible watch your credit card for the different fixtures of items! Sale in Lebanon, Tennessee on Facebook Marketplace, trying to sort out my! Stupidest men and women on earth being put in charge of a furniture store one... Flower Ballet Dress 11x14 - White Halter ad vertisement by NadiasPaperStudio $ 1000 and spent it William Sonoma is! Coffee table and a console table above and beyond my expectations waiting for a sectional was upset... I restore and paint furniture as a desk chair eye on their upholstered ottoman as desk. And 6 pm store for the different fixtures 's policies and product quality is about restoration Hardware Cohler... A couple years ago for half the retail price on earth being put in charge of furniture... I sent photos to them waiting for a response when i told them the. They quickly sent a replacement us at the door said none of the standard service zone paint! Off good light i put her a couple years ago for half the retail price out move phone confirmed... What you 're browsing our collection, be assured that you 're only looking at,! Twice and still not get delivered in 9 days many of their items are also automatically down... The whole process was super easy on their upholstered ottoman as a paid return slip in and love!
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