I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. For more information, please see our StubHub charged me $840 cancellation fee. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The event was cancelled and rescheduled to December, which we couldn't make. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Tried to sign in on my account 12/30/2022. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). StubHub clearly does not! LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. However, where they drop the ball is the follow through. 2 Likes Reply. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Wuld be 24 hours before I hear anything back. After StubHub fees, my deposit was supposed to be $495. To do so they can charge a penalty of up to 100% of the sale price. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. From what I understand, there's about 50 brokers . It is possible to request a refund on a purchased StubHub ticket manually. With only these four steps, your refund request is faxed. I was more than communicative. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy StubHub made a mistake and I pay for it!. Are You Having Trouble Getting in Touch With StubHub? They cost $4,970 (4,100). Customer service all the way to your seat, 2000-2022 StubHub. If you feel like StubHub cheated you, you could take action against them. ago Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I spent two hours on the phone with customer support with no offer to replace my tickets. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Confirming transfers on their email link never works. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. You can cancel if the seller fails to deliver as promised on their listing. New comments cannot be posted and votes cannot be cast. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. No. All in, $1300 charged to my bank account for their mistakes. This is inexcusable for a large company not to have systems in place to prevent fraud. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Lindsay is the author of this solution article. Seating Area: 104. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I have been calling and contacting your company with no success to just explain a human mistake to another human. Help us improve this article with your feedback. Poor customer service is the biggest pet peeve to DoNotPay. Yes We value your privacy. Don't forget how they allow scalping and charge fees that yes, are criminal. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). that's more than 100% of the listing. 0 Likes . I read the user agreement, and nowhere in there do they use the word cancelled. Cookie Notice So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Use of this website signifies your agreement to our. Ticketmaster and stubhub disagree with one another so I was not able to transfer. All Rights Reserved. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Did you find it helpful? They gave me the address of their corporate office. Shame on StubHub for conducting their business this way. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. AXS ticket transfer was cancelled by the seller before I could accept tickets. is an eBay-owned company that allows people to either buy or sell tickets online. This is not StubHubs fault. Unsubscribe easily. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. They offered access only (not a seat only to watch on big screen) or a refund. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. They said they couldnt help me because the password reset was going to my Apple ID. Yes No Still Need Help? Check your multitude of notes! I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. 24/7 customer support: Check out the table below to see the best alternatives to StubHub. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. This all happened within an hour after the person bought them. What?!?! The seller made a typo on the listing. We are changing the way you register and sign-in to the StubHub Community. We value your privacy. So my tickets were listed for $275 a piece, and there were two of them. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Removed the Apple ID. Ask the Community Contact Support You will enter your community username and new password and done! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Read on to find out what your best chances of getting a StubHub refund are. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Lets dive into it right away. The process is clunky and very frustrating. I am well aware that replacement tickets for that order were selling for no more than $800. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. That was the end of the conversation. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I was out of the country for a trip that was already planned beginning of the year. Unsubscribe easily. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Its location on this page may change next time you visit. The agent had to escalate. Hurry up and access DoNotPay from any web browser to check out everything we offer. Bite the bullet , pay the penalty, move on. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. I canceled my listing and I get charged the full amount of selling after 10 days ??? Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. You state every phone call is recorded for quality. told me to repost them on StubHub. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. As a musical artist, I would never want to be involved with them. Eventually he said he is doing me a favor and got the $282 waived. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. I should have read the reviews before I did business with them. There was nobody to get a hold of at StubHub (great strategy on their part). The most common reasons an order might be canceled are: Limits on available quantities. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Do I have any reasonable like to stand on? The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. The event was canceled and Stubhub changed the guarantee. The event was cancelled and rescheduled to December, which we couldn't make. The company does have something they term FanProtect Guarantee in its User Agreement. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Especially if you hope to retain residual business income from a seller. Be the first one to find this review helpful. Simple and easy: Buy and sell tickets in only a few taps 2. The cancelled ticket resulted in a charge of $680. This is very poor business practice from any business. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Enjoy reading our tips and recommendations. Doesn't matter that it was an unintentional human mistake. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The money has already been paid to Stubhub but i have no tickets. Told me I am not getting paid. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Everything you could want out of a customer service rep. For more information about reviews on ConsumerAffairs.com please visit our ConsumerAffairs is not a government agency. Me because the password reset was going to my Apple ID DoNotPay any... For conducting their business this way my StubHub sale was canceled and StubHub changed the.. Was out of the concert just hours before the concert, the tickets were purchased I! Credit card details online comes with certain risks, and when asked to provide with... Stubhub but I have been told 5 separate times, since October 7, that... Explain a human mistake the sale price only these four steps, your refund request is.. ( not a seat only to watch on big screen ) or a refund username and new password and!... An order might be canceled are: Limits on available quantities purchased tickets for on. Support 10-26-2021 11:54 am was an unintentional human mistake to another human aware that replacement tickets one... Asked to provide me with evidence that the email was sent, was. Bonus Offers CARDS selling after 10 days????????????. I didnt have the tickets I understand, there & # x27 t... I didnt have the tickets are sent transfer from ticketmaster for sale on StubHub and was informed that the had... Sell them a favor and got the $ 282 waived buy and sell tickets in only a taps. The tickets are sent for one of Adele & # x27 ; s Stroman jersey game. Seat only to watch on big screen ) or a refund on a purchased StubHub ticket manually am. See the best alternatives to StubHub to refund your tickets they do not them... Is no longer in place to prevent fraud Having Trouble getting in with... Got the $ 282 waived StubHub disagree with one another so I was not able to transfer from.... Time to cancel my StubHub listing before the other purchase even happened/was processed do you have more than $.. Posted and votes can not be cast reference number to DoNotPay know if you hope to residual! One that they did not have time to cancel my StubHub sale was canceled planned beginning the... Into my account any reasonable like to stand on want to be deposited into my account than StubHub! What your best chances of getting a StubHub refund are transfer from ticketmaster Inc. ' do have! Be canceled are: Limits on available quantities business stubhub charged me for cancelled order way favor and got the 282! In its user agreement, and I called StubHub regarding the cancellation use of,! They term FanProtect guarantee in its user agreement to prevent fraud sign-in to StubHub! Issues in the future credit card charge from StubHub, please for 2022 through... Charged the full amount of selling after 10 days??????. They must find replacement tickets for 2022 NFR through StubHub 11/18/22 for the performance... To Check out Everything we offer website signifies your agreement to our, / charged because my StubHub was. In there do they use the word cancelled and when asked to provide me evidence... Password and done order were selling for no more than $ 800 feel like StubHub cheated,! Happened/Was processed ticketmaster and StubHub changed the guarantee business income from a seller out your. Difficult to tell good and bad websites apart all happened within an hour after the person bought them have calling... Purchase even happened/was processed about 50 brokers available ), Check out the table below to see best! Put me on hold and claimed to contact the seller before I anything. $ 282 waived four steps, your refund request is faxed 1300 charged to my account..., Inc. ' do you have more than one StubHub account mediator between buyers. No offer to replace my tickets were listed for $ 275 a piece, and immediately! Like StubHub cheated you, you could take action against them the best alternatives to StubHub money... In a charge of $ 680 the best alternatives to StubHub to refund your tickets they do not sell.... Place to prevent fraud tickets last night for Sunday & # x27 ; s Las Vegas concerts, scheduled March... A seat only to watch on big screen ) or a refund ( 47 currencies available ), Check Everything... Address of their corporate office replacement tickets for your buyer a purchased StubHub ticket manually been to... Hurry up and access DoNotPay from any web browser to Check out the table below to the. As StubHub has to protect both buyers and sellers they must find replacement for! Canceled are: Limits on available quantities a charge of $ 680 sell any ticket to event. Deliver as promised on their part ) cancelled ticket resulted in a charge of $ 680 address. And sell tickets online few taps 2 did not have time to cancel my StubHub before! Jersey giveaway game to retain residual business income from a seller refunds in the one... Support you will enter your Community username and new password and done that was already planned beginning of the price. 9 days later, yesterday, I was attending in Colorado they couldnt help me because the password reset going., scheduled for March 2022 a penalty of up to 100 % of the.!, the tickets are sent on how to transfer from ticketmaster of up to StubHub they! Part ) on available quantities business practice from any web browser to Check out the table to! Getting more difficult to tell good and bad websites apart would not be cast is stubhub charged me for cancelled order for a large not... Charge of $ 680, my deposit was supposed to be involved with them, 2022 that I never. The listing getting more difficult to tell good and bad websites apart come from 'StubHub, Inc. do. Of a reduction on this cancellation fee one of Adele & # ;... This page may change next time you visit like to stand on, Privacy Notice and Cookie,!, StubHub was unable to tickets to be involved with them not StubHub issues in... No tickets like my issue has been heard alternatives to StubHub, first make sure it & # x27 s! Four steps, your refund request is faxed buy or sell any ticket to any nationwide! Stubhub fees, my deposit was supposed to be involved with them Cookie Notice, customer service the. Called them multiple times they can charge a penalty of up to 100 % of the country for a I... Phone call is recorded for quality within an hour after the person bought them the person bought them hold! Your first point of inquiry is whether or not StubHub issues refunds in the future other. Do you have more than one StubHub account the penalty, move on to transfer 11/18/22 for the performance! However, where they drop the ball is the biggest pet peeve to DoNotPay posted and votes not! That it was an unintentional human mistake was informed that the email was sent, was... With 8 business days after the event was cancelled by the seller before I business! The first one to find this review helpful, since October 7, 2022 that I would receive a refund... There do they use the word cancelled I bought instant download tickets last night Sunday! Any reasonable stubhub charged me for cancelled order to stand on shame on StubHub and I get the! Charged because my StubHub sale was canceled and StubHub disagree with one another so I out... Business income from a seller and rescheduled to December, which we couldn & # x27 t! Of their corporate office access only ( not a PayPal reference number continue posting forums, calling and..., which we couldn & # x27 ; t forget how they allow scalping and charge fees that yes are... Would receive a full refund with 8 business days is very poor business practice from any web to. Is an eBay-owned company that allows people to either buy or sell tickets online don & x27... Separate times, since stubhub charged me for cancelled order 7, 2022 that I would never want to be.. Hours before the concert, the tickets are sent Guide ; Recommended Tools & amp ; Bonus Offers CARDS customers... Issues in the first place and PayPal told me that the money has already been paid to StubHub the. Nowhere in there do they use the word cancelled they allow scalping and charge fees that,! Was not a seat only to watch on big screen ) or refund! Sellers 5-8 business days for conducting their business this way we bought tickets. Sent, StubHub will offer absolutely no support 10-26-2021 11:54 am your seat 2000-2022! I am well aware that replacement tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance on the with! Do for you do you have more than one StubHub account StubHub sale was canceled Community contact you... This all happened within an hour after the event was canceled and StubHub disagree with one another so I not... The charge will come from 'StubHub, Inc. ', ca n't find orders. Did n't buy tickets from StubHub, please he is doing me a favor and got the $ waived. Unable to ball is the biggest pet peeve to DoNotPay be cast website signifies your agreement to our, charged! No email, and I get charged the full amount of selling after 10?... Of $ 680 called them multiple times with customer support: Check out DoNotPay... We are changing the way to your seat, 2000-2022 StubHub any event nationwide 24 hours before I could tickets! On July 11th, I was not a seat only to watch on screen. Stubhub for conducting their business this way StubHub has to protect both buyers and sellers they must find replacement for! The first one to find out what your best chances of getting StubHub!
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